Shipping policy

Thank you for shopping with The Long Weekend. We want to ensure your shopping experience is smooth and hassle-free. Please read our shipping policy below to understand how we handle your orders.

1. Processing Time

  • All orders that are placed before 12:00 noon GMT+1 are processed within the same day (excluding weekends and holidays).

  • Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

  • Shipping rates are calculated at checkout based on the shipping method selected and the destination of the order.

  • We offer the following shipping methods:

    • Standard Shipping: Typically arrives within 5-7 business days.

    • Express Shipping: Typically arrives within 2-3 business days.

    Please note that delivery times may vary based on your location, especially during peak seasons (holidays) or due to factors outside of our control, such as weather delays or postal service disruptions.

3. International Shipping

  • We do ship internationally to most countries. International shipping rates are calculated at checkout based on the weight of the package and the destination.

  • Please note that customs duties, taxes, or additional fees may apply based on the destination country. These charges are the responsibility of the customer.

  • Delivery times for international orders may take longer, typically 5-10 business days, depending on the destination. 

4. Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number to monitor your package's journey.

  • Please note that it may take up to 24 hours for tracking information to appear in the system after your order has shipped.

5. Shipping Restrictions

  • We may not ship to certain international destinations due to restrictions with our shipping carriers. If you experience any issues during checkout, please contact us for assistance.

6. Shipping Issues

  • If your order has not arrived after the expected delivery date, please contact us at info(at)thelongweekendworld.com so we can investigate and assist you.

  • If your package is marked as "Delivered" but you haven't received it, please also check with your local post office or carrier as they may have additional information.

7. Lost or Damaged Packages

  • We are not responsible for lost, stolen, or damaged packages once the shipment has been handed over to the carrier. However, we will assist you in resolving any issues by contacting the carrier on your behalf if necessary.

  • If your package arrives damaged, please contact us immediately so we can assist you in filing a claim with the carrier and arranging for a replacement or refund.

8. Returns & Exchanges

  • Please review our Returns Policy for details on how to return or exchange items.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us at info(at)thelongweekendworld.com